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Account Director

Date Posted
September 20, 2022
Location
UK

Position Overview

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We are looking for an Account Director to join our Client Services team here at UNRVLD. You will be working with one of our sports clients, so experience managing fast paced sports account or a passion to do so is essential.

As the Account Director you will be accountable for the growth, retention and strategic direction of a high value client portfolio, leading & maintaining the relationship between client(s) and UNRLVD. Being a trusted advisor to your client(s), becoming an expert in their brand and business, understanding their business challenges and how they can be overcome through effective engagement with UNRVLD and our expert consultants.  

As a coach and leader to your team, you will foster the optimum conditions where people can thrive and produce their best possible work, delivering value for clients and value for the agency. Mentoring and developing direct reports, you will oversee the pipeline of projects assigned to your team, offering guidance and escalation where required.  

Working with a number of different disciplines within the agency, the AD owns the client relationship in its entirety and ensures clarity on the division of responsibilities and the commercial expectations of a project. Through a positive, knowledgeable, and inspirational attitude, it is the AD's responsibility to set the tone and mood of the team and to manage the structure and day-to-day running of the account. 

We are looking for someone who is entrepreneurial and commercially minded, you will need to proactively seek and convert short- and long-term opportunities to cross-sell and upsell UNRVLD products and services. Your mindset is to go above and beyond client expectations and consistently lead by example. Not restricted by the confines of your job description, you will contribute to the smooth running of the agency and are committed to playing a key role inbuilding a successful future for our business. If this sounds like you, please read on!

Experience Required:

  • Considerable experience in an accounts-based role 
  • Background in the supply of Digital and/or IT/Development Services 
  • Working with a blend of onshore/offshore service delivery teams.
  • Proven experience in managing and growing a P&L
  • Meeting or exceeding revenue and profit targets for both your team and your own assigned accounts
  • Effective management, retention and/or growth of multiple top tier accounts, whilst successfully leading a team to manage the remainder of your portfolio
  • Evidence of sound, commercially led recommendations and decisions on your accounts
  • Identification and origination of new briefs, subsequent conversion into secured contracts
  • Conversion of project-based accounts into retained accounts with signed multi-year contracts
  • Leadership of winning pitch teams (acquisition of new work with existing clients and/or new clients)
  • Win-win outcomes following successful leadership, ownership, and control of a wide variety of client and delivery issues
  • Evidence of exceptional emotional intelligence, with the ability to lead the teams through challenging situations that naturally occur over the lifetime of a client
  • Positive, proactive management and coaching of your team
  • Accurate financial, commercial and CRM information and reporting
  • Contractual coverage for services rendered
  • Strategic account planning and forecasting abilities
  • New business development and presentations (MBR / QBR)
  • Senior-level relationship management
  • Strong team leadership experience

We offer:

  • Excellent competitive salary based on your experience
  • Up to 25 days leave with the opportunity to buy and sell through our holiday trading scheme
  • Pension scheme
  • Training and development
  • Online Doctor – appointment system
  • Eye care vouchers
  • Employee Assistance programme (EAP)
  • Perk box benefits account, including weekly coffee, monthly cinema ticket and birthday box
  • Cycle to work scheme
  • Annual Flu vaccination
  • Annual team away days
  • Electric Vehicle scheme

We’re offering the opportunity to work flexibly, you choose where you want to work – at home or the office, whatever you feel comfortable with. We’re an equal opportunities employer who celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

UNRVLD is a digital experience and technology agency that puts business outcomes first. We work with results driven organisations worldwide where digital experience is business critical.  

Our 260+ digital specialists put value creation at the heart of everything we do. We deliver the outcomes our clients need to become more than just better. Being unrivalled is about setting a new standard through digital transformation or the optimisation of existing digital platforms and experiences.  

We have premium status with leading technology partners Sitecore, Optimizely, Contentful and InCrowd. We are famous for our work with The Open, New Era Cap, Royal Canin, NTT, Manpower and Barratt Homes.

Our flexible working practices and supporting benefits enable our employees to flourish.

With hubs in the UK in Belfast, Manchester, Leeds, Cardiff, London and Vilnius, we adopt a flexible working practice.

We are expanding our business and that means we need more great people, wherever you are in the world.

Take a look at the positions we have available and if anything fits, we’d love to hear from you.

Our flexible working practices and supporting benefits enable our employees to flourish.  With hubs in the UK in Manchester, Leeds, Cardiff, London and Vilnius, Lithuania, most roles are no longer location-dependent and working from home is part of our new normal.  

What you'll be responsible for

What you'll be bringing to the team

Open Positions

Development
Creative & UX
Delivery
Solutions
Strategy