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CX Strategist

Date Posted
March 28, 2022
Location
UK

Position Overview

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The Digital Strategist will work as an integral part of our strategy team to shape the insights and the direction of our client's digital products and services.

Using your research and consulting skillset you will work closely and collaboratively with our roster of leading global organisations to help them create, improve and transform the digital experiences they provide to their customers.

Responsibilities: 

  • Lead customer-centric digital strategy programmes
  • Understand, analyse and find insights from multiple differing sources across the customer-focused digital channels
  • Uncover, evaluate and balance business need with the customer need
  • Desk Research to mine out key insights from material
     
  • CX focused Market and competitor research to uncover trends, design patterns, inspiration and best practices
  • Business Stakeholder Consultations
  • Direct qualitative customer research to identify insights (interviews, phone calls)
  • Quantitative customer research (surveys, trend analysis)
  • Persona Development, Customer Journey / Experience Mapping
  • User-led requirement gathering
  • Development of backlogs of prioritised CX initiatives
  • Convert rich and varied insights, research and analytics into actionable experience principles, product recommendations, propositions and roadmaps
     
  • Be the voice of the customer for the client, passionately understanding and speaking on behalf of the customer
  • Collaborate with Design, Technology and SEO teams to provide them with the direction to ensure strategy principles get translated into the soltuion design
  • Consult with, challenge and present to senior business stakeholders including C-Suite execs
  • Make strategic digital recommendations based on insight
  • Help teams to make strategic design and user-experience decisions

Experience: 

  • Considerable experience in strategic consulting, customer-centric design, service design, design research, business design or customer experience projects
  • Experience with qualitative and quantitative research and proven ability to use these two sources of insight in parallel to inform and develop findings
  • An understanding of leading Digital Experience Platforms (e.g. Sitecore, Kentico)
  • Experience in UX techniques and theory, design principles and user centred design
     
  • Desire to work in a fast-paced, challenging environment with proven experience working within a cross-functional team structure
  • Familiarity with the data, insight and analysis landscape
  • Impeccable communication skills with a strong focus on collaboration and facilitation skills
     
  • Excellent business acumen and a strong strategic and commercial understanding
  • High-energy an an intellectually curious individual who can thrive in a high demand, high-performance environment
  • Experienced with Microsoft Office (Word, Excel, PP), Keynote and other presentations software to visually represent your ideas
  • A positive attitude with a genuine passion for solving problems and making things better
  • A passion for learning about the world, human behaviour and the motivations that drive people

We’re offering the opportunity to work flexibly, you choose where you want to work – at home or the office, whatever you feel comfortable with. We’re an equal opportunities employer who celebrate diversity and are committed to creating an inclusive environment for all employees. 

What you'll be responsible for

What you'll be bringing to the team

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