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Empowering your customers to self-serve: The role of customer portals in driving business outcomes

Virtual discussion with breakfast delivered

June 20, 2024
Thursday, June 20, 2024
09:30-10:30 GMT

Hosted by UNRVLD, we delved into the role of self-serve portals in supporting customer needs and driving operational efficiencies within your business.

On the agenda:

  • UX design and user testing: empowering customer choice by ensuring they can easily find the information or services they need via user testing and iterative developments.
  • Learn from your customers: using data collection to learn what customers value and continuously improve your service.
  • Automation and AI: reducing repetitive and time-consuming tasks and free tour customer services teams to focus on what drives the most value for customers.
  • Scalability and flexibility: building on architecture that can accommodate future growth, evolving customer needs, and technological advancements.
  • Continuous improvement: establishing a culture of experimentation and innovation by regularly soliciting feedback from customers and internal stakeholders. Monitor KPIs and metrics to track the portal's effectiveness and identify areas for enhancement.

Attendees joined us and other C-suite executives for this invite only webinar with a delicious breakfast hamper provided.

Self-serve portal to increase market share across B2B & B2C.
Delivering operational efficiency to 3 million users.
Drive engagement and customer loyalty through self-serve.

Leading the discussion

Louis Sheppard
Experience Director
Geoff Snooks
Head of Growth, New Business
Louis Sheppard
Experience Director
Geoff Snooks
Head of Growth, New Business

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