Building a digital banking leader for Ireland
Translating Permanent TSB’s in-branch customer experience for a digital audience
Personalising online banking for TSB's customers
Objective
Our objective was to create a digital experience and management platform which would allow Permanent TSB to boost engagement, drive qualified leads into self-service funnels, increase conversions and reduce the need for branch visit.
Approach
We’ve built an intuitive, welcoming and grounded digital space where customers can access live information and self-service tools relevant to their unique financial needs. Permanent TSB now have the capability to manage, personalise and test every element of the site.
“ We are incredibly pleased with our decision to make UNRVLD our digital partner. They understand the unique demands of the financial sector. We've had to set up a customer segment on-boarding channel quickly to support customers of two banks leaving the Irish market. Working side by side, we’ve created a digital banking experience that instils trust and confidence within our customer base. ”
Thomas O'Brien
Digital Channels Manager Permanent TSB
Outputs
UX & UI design
Optimizely development
Integration with internal banking systems
Support of multiple initiatives, including online booking platforms, various calculator types, and different account applications
Technology
Optimizely CMS
