Customer, employee & member portals

We design and build online portals that make it easy for your customers, employees and registered members to self-serve, engage and transact, while giving your business greater control, automated administration and insights designed to improve user satisfaction while reducing operating costs.

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What we deliver

Our

Customer, employee & member portals

services

Customer Portals

Self-service customer portals provide a secure, personalised space for you to manage your relationships and communications with your clients.

  • Secure account management and profile updates
  • Orders, subscriptions and billing
  • Access to documents, statements and personalised resources
  • Self-service support requests
  • Integration with existing CRM, ecommerce and billing systems

Employee Engagement & Partner Portals

Employee portals extend administrative capabilities to your franchise networks; keeping training, resources, reporting and workflows in one-space to increase productivity and better governance across distributed teams.

  • Personalised employee and partner dashboards
  • Team directories and organisational information
  • Training, onboarding and learning resources
  • Internal communications and announcements
  • Secure access for remote, distributed and franchise teams

Member Portals

Member portals provide a one-stop shop for community features, renewals, payments and tiered access all while giving you easy access to a centralised management system of data.

  • Member profiles with tiered access control
  • Exclusive content, events and resources
  • Membership or enrolment status and history
  • Integration with CRM
  • Analytics on memberships usage

Benefits of portals

Our customer portal solutions help organisations modernise their digital services without replacing core systems, delivering personalised, compliant and measurable experiences that reduce friction and give you clear visibility into user behaviour.

  • Personalised experiences that drive loyalty and engagement
  • Reduced operational costs and complexity for scaled businesses
  • Customer and user behaviour analysis
  • Security, compliance and control
  • Can leverage your existing digital tech stack

Leadership

Our digital portals leaders

Tom Holt
Head of AI Strategy
Louis Sheppard
Experience Director
Darren Webb
Chief Technology Officer

Awards & recognition

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Customer, employee & member portals

insights

We work with

Working with leading global brands

" With their UX Design & deep Sitecore expertise, UNRVLD were instrumental as partners in building a digital self-service experience for Biffa customers, that provides control, simplicity, speed, and convenience. "

Varge Lahiry

Head of Digital Products