←Our Work
Utilities
Empower your customers to check their account balance, utilities usage or book services with intelligent tools such as online portals and AI agents
Customer convenience and cost reduction are both critical to utilities businesses. We support energy, water and waste management firms to unlock efficiencies in how they serve customers, at the same time as improving their CX with intelligent digital experiences and digital self-service solutions.
What we deliver
- Self-service portals for usage data, billing and account management
- Next-gen customer service with AI agents
- Websites to convert new customers
- Digital engagement and data strategy
Case studies
Outcomes we focus on
Reduce contact volume
Self-serve that actually self-serves
Cut inbound calls by surfacing the answers customers want — usage, balance, outage status — without a login wall, then deepen the journey behind authentication when the task warrants it.
Modernise billing
Bills people understand on the first read
Plain-English statements, contextual usage charts, and frictionless payment flows reduce billing-related contact and improve collection rates without rewriting your billing engine.
Map disruption
Outage maps that build, not erode, trust
Real-time outage maps with honest ETAs, proactive notifications, and a feed that integrates with your control room reduce frustration and free up the comms team during incidents.
Empower the agent
A unified desktop for the contact centre
Replace agent-toggle fatigue with a single workspace that surfaces account context, recent interactions, and the next-best-action — reducing AHT and improving first-contact resolution.
FAQs
No. We build account management portals on existing platforms, or can create something on a new infrastructure that connects seamlessly to your existing website. Your customers benefit from the additional self-service functionality they want, and you don’t need to handle a website migration at the same time as building a new digital product.
No, we connect to your existing billing system where necessary to surface relevant information to your customers online. Normally this just requires an API connection to provide raw data, and we design visualisations to ensure it , makes sense to your customers when they want to understand usage or payments.